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TICKETS

How can I book tickets at SPI Cinemas?

You can book your tickets at the theatre, online through the website, www.spicinemas.in or by calling 044-4224 4224 for home delivery of tickets.

Can I book my tickets without logging into my account?

You need to login to book tickets. You can sign up at www.spicinemas.in to book movie tickets online.

Where do I pick up my movie tickets?

You do not require a ticket to enter the screen! All you need to do is show the SMS or email confirmation of your ticket booking to the attendant at the screen entry of your chosen film. In the rare event that you do not receive your SMS or email confirmation, you can retrieve your booking number from the order history and collect your tickets by referencing the booking number at the ticket counter at the respective site.

What is my booking confirmation number?

It is a reference number that is displayed on your screen after the successful completion of your online booking.

Where can I get my booking confirmation number?

Once your booking is successful, the booking confirmation number will be displayed on your screen. An email will also be sent to your registered email address for reference. Alternatively, you can login to your account and click on Order History.

What do I do if I do not get a booking confirmation number or am unsure if my booking is done after the payment process is complete?

Simply re-login and check your order history to confirm whether the tickets have been booked. If your booking doesn't reflect here, your tickets have not been booked and the payment has not been processed, in which case you need to redo the booking.

Can I buy movie tickets for future dates?

Absolutely! We feature advance ticket sales on this website. The number of days in advance that you can buy tickets for a film varies by date. Generally, a theater's release schedule for a movie runs from Friday to Thursday. Show times for this theater generally appear on Wednesday (Tuesday at midnight).

Is it OK to buy tickets from any person on the premises?

Tickets may be purchased only at the ticket counter, call center or this website. Purchasing tickets from any unauthorized person is illegal and punishable.

Can I cancel my tickets online?

Tickets once purchased cannot be cancelled or exchanged for an alternative show. You could request our staff an hour before the movie to assist you in reselling the tickets.

Can I sell the tickets to someone else?

Unauthorized selling of tickets on the theatre premises is illegal and punishable. If you are seen selling tickets on the premises, it could be perceived as illegal, even if your intentions were innocent.

I missed my show. Can I use the same ticket for another show?

A ticket purchased for a particular show is valid only for that show. It is advisable to purchase another ticket for another show of your choice.

What do I do if I lose my tickets ?

Please keep your tickets carefully. We will not be able to help you in the case of lost tickets, as we do not maintain records of individual customers to whom tickets are sold.

Do children require tickets?

Children aged 3 years and above require a ticket to enter.

Can I book tickets online using Movie Vouchers?

Vouchers can be used to purchase tickets at the counters only. We regret any inconvenience caused.

I have been charged more than once for my online booking. How do I get a refund?

If you think you have been double charged, please first check your Order History to confirm the same. If the double booking is not reflected, the extra charge will automatically be credited back into your account within 7-10 working days.

For any further assistance, please email help@spicinemas.in with the cinema location, movie title and session time, and your best contact number or call 044-4224 4224 to speak with a customer care representative.

Is there a booking fee to book tickets online?

Yes. A charge of Rs. 30 will be levied per ticket when you book online.

Is there an extra fee for 3D films?

Yes. A fee of Rs. 30 will be charged per ticket for the 3D experience.

How do I make a bulk booking request?

For tickets of 20 or more, please email groups.chn@spicinemas.in for Chennai and groups.cbe@spicinemas.in for Coimbatore.

Box Office:

Sathyam

Monday to Friday 8.30am to 10.30pm
Saturday & Sunday and Public Holidays: 8:00am to 10.30pm

Escape

Monday to Friday 11:00 am - 11:00 pm
Weekends & Public Holidays: 9:00 am - 11.00 pm

thecinema

Monday to Friday 10:00 am - 10:00 pm
Weekends & Public Holidays: 8:00 am - 10.00 pm

S2 Perambur

Monday to Friday 11:00 am - 11:00 pm
Weekends & Public Holidays: 9:00 am - 11.00 pm

S2 Theyagaraja

Monday to Friday 9:00 am - 11:00 pm
Weekends & Public Holidays: 8:00 am - 11:00 pm

FOOD & BEVERAGE

Can I order my food online?

Yes. During your booking process you will be provided with an option of ordering food online. Simply select your choice of food and beverage and you can have them delivered to your seats during the intermission.

Is there an additional charge for ordering food online?

Yes. An additional charge of Rs.10/- will be charged for the entire transaction.

Can I order more food from the steward?

Sorry. This facility is presently unavailable. Only previously ordered items will be served by the steward. You can always pick up more food at our Concession Counters.

Can I cancel my order?

Sorry. This facility is presently unavailable.

Can I bring my own food to the theatre?

As per company policy, we do not permit outside food for security reasons.

GENERAL

Can I smoke in the theatre?

Smoking, consumption of alcohol, chewing paan and spitting are strictly prohibited within the theatre premises as per government order.

What do I do about lost property?

In case of lost belongings, please contact one of our staff members for help. They will find out if anything has been turned in. Management will not be responsible for any loss or damage of personal belongings.

Can I take photographs and video in the theatre?

For security purposes we do not permit any form of photography or videography within the screens. However, you are welcome to take pictures in our lobbies and other outdoor areas. Any violation will be subject to legal action.

How can I get a job with SPI Cinemas?

Please check our career section or send in your CV to jobs.chn@spicinemas.in for Chennai and jobs.cbe@spicinemas for Coimbatore.

Do you cater for birthday parties or functions/catering for large groups?

Yes. Please write to our customer service representative at events.chn@spicinemas.in with your requirements and someone from our team will contact you.

CENSOR RATING

What are censor ratings?

Ratings provided by the Central Board of Film Certification which rate suitability of each film are called censor ratings.

U: Unrestricted Public Exhibition throughout India

A: Public exhibition restricted to Adults above 18 years only

U/A: Unrestricted public exhibition with parental guidance for children below the age of 12

V/U: Sanctioned for video exhibition and given a rating of Unrestricted Public Exhibition

S: Exhibition to restricted audience such as doctors

Are children below 4 years of age permitted into the cinema halls?

We do not recommend bringing children below the age of 4 to the cinema hall. Their admission is subject to the censor rating of the film. Children below the age of 18 will not be permitted into the hall for A rated movies under any circumstances.*

*If you have children with you when you arrive at the hall at our Sathyam Cinemas location, you can leave them at 'Magic Hat', our child care facility, for the duration of the movie. We have professionally trained personnel who will take care of the children while you enjoy the movie. Contact Customer Care for more information on Magic Hat. THIS FACILITY IS AVAILABLE AT SATHYAM CINEMAS ONLY AND NOT AT ALL LOCATIONS.

CUSTOMER CARE

How do I contact Customer Service at SPI Cinemas?

Our Call Center can be reached 24x7 at 4224 4224. Alternatively, if your query is not urgent, you can email help@spicinemas.in.

Is there wheelchair facility available at the cinemas?

Wheelchair facility is available on request. You may contact our security personnel for the same. We will also provide any other assistance you may require in terms of accessibility for seniors or physically challenged customers.

I can't find an FAQ to answer my question, what can I do?

Please contact one of our staff members in person or write to us at help@spicinemas.in or call 044-4224 4224 to speak with a customer care representative.

PRE-BOOK

What is Pre-Booking?

This new feature allows you to Pre-Book your tickets and get in queue to reserve your seats much before regular online bookings open.

How do I Pre-Book tickets?

You can Pre-Book tickets for movies listed under coming soon with the Pre-Booking option. You can select your preferences of cinema, showtimes, date and experiences. Allocation of your tickets will happen based on the preferences you give us!

Does Pre-Booking guarantee my tickets?

There is no guarantee offered as Pre-Booking works on a system of allocation on a first-come first served basis.

Can I pick my seats when I Pre-Book?

Seating of Pre-Booked tickets will be as allotted by SPI Cinemas at the time of exchange of the Pre-Booked tickets.

What happens if my Pre-Booking is not allotted?

The money received by SPI Cinemas in exchange of the Pre-Booked tickets shall be held by SPI Cinemas with no interest and shall be refunded to your Fuel Wallet only.

What happens if my choice of movie is postponed?

For movie releases that are postponed, refunds will be initiated automatically.

Am I eligible for a refund if I cancel my Pre-Booked ticket?

Currently, cancellation is non-refundable.

How do I check my Pre-Booking details once I receive a confirmation?

Under Pre-Booking history, you will find your booking ID. To know more about your booking details, you can check your regular order history.

My money has been debited but I haven’t received a confirmation. What do I do now?

Be sure to check your Pre-Booking order history. If the transaction is seen in the order history, your Pre-Booking request has been received. You will get a confirmation shortly thereafter informing you if you have been allotted your seats or not. In the event that your transaction is not seen in the Pre Booking order history, send us an email with your problem to help@spicinemas.in.

Is there a Pre-Booking charge?

A regular booking fee of INR 30 will be charged along with other applicable charges such as 3D wherever appropriate.

FUEL WALLET

What is the Fuel wallet?

Fuel has moved to a digital space. Every customer now has their own Fuel wallet. You can top up this wallet with any amount you desire and transact at the touch of a button using the SPI cinemas mobile application available on iOS and Android and your registered Fuel mobile number

What are the benefits of the Fuel wallet?

In our continuing efforts to enhance movie-going experiences, the Fuel wallet makes your experience more convenient and secure than ever before. No hassles of cash, cards, pin and payment gateways. Everything can be done from the convenience of your smartphone through the SPI Cinemas Mobile Application available on iOS & Android as well as www.spicinemas.in. Whats more? Your wallet can be used for bookings over the phone through 4224 4224 - our in-house call centre or over the counter at any of our theatres.

How do I recharge my Fuel wallet?

Recharging your Fuel wallet is very simple.

SPI Cinemas App:
1. On the top right corner of the screen, you will find the menu button. Tap the menu button.
2. Once the menu opens, you will find the ‘My wallet’ option.
3. Tap the “My wallet’ option and follow the on-screen instructions.

www.spicinemas.in:
1. Log into your SPI Cinemas profile.
2. Click on Your profile on the top right corner of the screen.
3. Select the ‘Fuel wallet’ option.
4. Follow the on-screen instructions.

How do I transact with my Fuel wallet?

The uniqueness of our ‘Fuel wallet’ is the ability to use it at all Points of Sale.

You may use your wallet for purchases at SPI Cinemas in the following ways.

SPI Cinemas Mobile Application & www.spicinemas.in:
1. Proceed with your transaction until the food selection page.
2. At the bottom of the food selection page, you will find 2 options - Instant pay with Fuel & Payment Options.
3. Tap the ‘Instant Pay with Fuel wallet’ option. Thats it, your done!
Tip: We enable this button only if you have sufficient balance in your wallet.

At the Call Centre - 4224 4224:
1. If you dial in to 4224 4224 from your registered mobile number, you wallet will be pre-authenticated and charged.
2. If you dial in from another number, provide the agent your registered phone number and we will text or call you with the OTP. Provide the OTP to our staff and your done!

Over the Counter with a smart phone:
1. Walk up to the counter
2. Provide the Customer Executive with the OTP found in your Fuel dashboard. This is located under the “Fuel wallet” menu on the mobile application as well as your mobile friendly website (www.spicinemas.in).
3. Provide the last three digits of your registered mobile number and our staff will complete the transaction.

Over the counter without a smart-phone or data:
1. If you do not have a smart phone, provide the Customer executive with your registered mobile number, email ID or wallet ID
2. You will receive the OTP by sms or through a call.
3. Give the Customer Executive the OTP and our staff will complete your transaction.

Kiosk:
1. Coming Soon!

Tip: Bring your registered mobile for a seamless booking experience.

How do I migrate my balance?

We have taken to liberty to auto migrate all accounts that have the same mobile number registered on the old Fuel card platform as well as on www.spicinemas.in. If you find your account and balance has not been automatically migrated, you will be able to do this at the payment stage during your purchase on the mobile app or on our website. All you need is your Fuel card number and your Fuel PIN.

Alternatively, you can approach any of the counters at any of the theatres where our staff will gladly help you.

You may also dial into 4224 4224 where one of our agents will assist you in migrating your balance.

How do refunds work on my Fuel wallet?

Refunds are applicable for Show cancellations and non allotment of tickets for Prebooking.

For show cancellations, if you have purchased your tickets online or through the apps and paid via Credit Card/Netbanking/Fuel wallet your money will be refunded instantly back in your Fuel wallet for your convenience.

How secure is my Fuel wallet?

All transactions made through the Fuel wallet are encrypted and secure as per RBI regulations and standards.

Further we have industry standard encryption to secure your login credentials. We have an additional factor of authentication through your mobile phone to ensure that your money is always safe with you.

Can I use other modes of payment if I do not have access to my wallet?

You will still be able to use all other payment modes at SPI Cinemas. We recommend the Fuel wallet for seamless and secure transactions.

Can I make a partial payment through my Fuel wallet?

Can I make a partial payment through my Fuel wallet?
We will intimate you when we enable this feature for the SPI Cinemas mobile app, www.spicinemas.in & our Call centre.

Can I withdraw the balance from my Fuel wallet if I don’t want to use it on the wallet?

In line with RBI directives money once recharged into the Fuel wallet cannot be withdrawn.

Can I pay for other services such as Flip, Bliss & Parking with my Fuel wallet?

Yes you can pay at Flip and Bliss using the Fuel wallet.

Parking at Sathyam and at the malls where our cinemas are located do not accept Fuel wallet, only cash payments.

I’m not interested in using the wallet and would like my money back. What do I do?

If you do not wish to migrate your balance to the Fuel wallet we will gladly issue a refund of the amount you have in your Fuel account.

Is it possible to have 2 wallets with the same mobile number even if my IDs are different?

Each customer’s wallet is linked to their SPI Cinemas account. An SPI Cinemas account can have only one Mobile number registered with it.

Registering your mobile number on another SPI Cinemas account will deactivate the previous SPI Cinemas account leaving the associated wallet unusable.

Is there a minimum or maximum balance requirement for the Fuel wallet?

There is no minimum balance requirement for the Fuel wallet. The maximum balance on the Fuel wallet can be Rs 5,000.

I have not received my OTP. What do I do?

You do not require an OTP for www.spicinemas.in & the SPI Cinemas mobile app.

If you face this problem at the ticket & food counters or at the Call Centre, we will call you on the registered mobile number and speak out the OTP

Tip: Please keep your registered mobile handy as you will not be able to complete your transaction without it.

Money has been debited but I haven’t received my tickets. What do I do?

Check your order history located in your profile section of the app or website. If the booking can be seen in your order history, your booking is confirmed.

If the booking doesn’t reflect, the amount will be refunded to your wallet in 24 working hours.

I’ve lost my mobile phone. What do I do?

As per our terms (and terms of most online wallets like PayTM) The security and safety of the mobile device is the responsibility of the customer. 

To prevent use of your wallet:
1. Call our call centre at 4224 4224
2. Identify yourself with your online account by providing any of the two details listed below to the agent. (Name/Mobile/Date of Birth/Last Purchase.
3. Ask for your online id to be blocked
4. Please call your mobile operator and block your SIM and ask for a new one to be issued.
5. Once you have your new SIM, please call 4224 4224 to enable your online account after identifying yourself.

If you are not able to get through to the call centre:
Please login to www.spicinemas.in:
1. Click on ‘My Profile’
2. Choose the "Logout from all Devices" button: This will log you out of all devices on which the SPI Cinemas account is logged in to
3. We recommend you change your SPI Cinemas account password now
4. Please call the call centre at 4224 4224 to block your account if need be.

I have just paid for a Fuel Card including 50 Rs one time charges?

We will gladly credit the Rs 50 back into your wallet. All you have to do is register a complaint at 4224 4224 or at any of our cinemas. Provide your online SPI Cinemas account and old Fuel card number. The Fuel card should first be migrated into the SPI cinemas account for this request to be honoured.

I have a Fuel card, but dont want to have a mobile phone to operate Fuel!

Please give us a written record with ID proof of your Mobile Bill/Drivers License. We will gladly refund the amount to you.

I've lost my active Fuel card. What do i do?

Visit out counter, fill the form for Fuel card loss with along with your identity proof
1. Provide us with with the email & mobile number of your SPI Cinemas account into which you want us to migrate the balance of the Fuel card (If you dont have one please sign up online and give us the email id and registered mobile number of the SPI Cinemas account)
2. Once we validate the details, we will migrate your Fuel card balance into your Fuel wallet in 3 working days.

Can I pay at the restaurants using my Fuel wallet?

You can use your wallet at all SPI Cinemas’ theatres. Paying at restaurants will be enabled shortly.

I had a Fuel card before the wallet. Do I still get a 15% discount at the restaurants?

Once payment at the restaurant through the wallet is enabled, all customers who pay through their wallet will receive a 15% discount at the restaurants.

Where can i get more information on the Fuel wallet?

You can get all the information about your Fuel wallet at fuelwallet.spicinemas.in or speak to one of our agents by calling 4224 4224.

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